We have compiled a list of some frequently asked questions. You can find links for more in depth information in the text. We hope these answer your basic questions. Don't hesitate to contact us if you have some questions we have missed here!
Our Jewellery Pieces
Yes! Lab grown diamonds are chemically, optically and physically identical to mined diamonds. The only difference between mined and lab grown diamonds is where they were formed.
Lab grown diamonds are a wonderful alternative to mined diamonds. Lab grown diamonds are real diamonds, but they are more affordable and are considered more sustainable than mined diamonds. We have chosen each one of our lab grown diamond ourselves with great care. The diamonds used in our jewellery are high or fine quality compared to many mined diamonds found on the market. We offer a range of different diamond sizes and shapes, which are more affordable, high quality, and more ethical than mined diamonds.
All of our jewellery is designed by our founders, Hayley and Tero, and each of our jewellery pieces is handmade in Finland by skilled Finnish goldsmiths.
Diamonds that are 0.30ct and larger are have their own certification documents, which our customers receive with their purchase of our lab grown diamond jewellery. The smallest diamonds are unfortunately not certified.
We understand that it can be challenging to find the right ring size, but thankfully we have made a whole guide on how to do it! We have included a few different methods, as well as a printable PDF document that includes ring size comparison diagrams and a ring sizer that can be cut out. From here, you can find our Ring Size Guide.
Yes. All of our jewellery pieces has a 3 year warranty which covers any defects from manufacture or workmanship. Please note that our jewellery is handmade and there might be some very slight differences between the pieces. Find more information from our Warranty.
We use 100% recycled gold to create our jewellery. Gold is a very durable material that can be used infinitely without declining in quality. Recycled gold is simply gold that has been loved and used in the past that has been melted down, refined, and cast again into pieces that can be used to make new jewellery. Recycled gold is sustainable and environmentally conscious. Gold retains all of its qualities no matter how many times it is melted down, refined and remade into different jewellery pieces! You can find more information from our page on Gold.
Taking care of your jewellery ensures lasting beauty and longevity. Read our tips and recommendations from ourJewellery Care Guide.
Yes, we offer chains in sizes 42cm, 45cm and 50cm. If you would like to longer or shorter length chain, please kindly contact us at firstname.lastname@example.org, and we will get back to you with more details!
We absolutely do! Each love story is unique, and we understand that sometimes our customers would love to have a piece of jewellery which is just as unique and special. We are happy to help to turn your dream jewellery into a reality.
You can find more information from our Bespoke Jewellery page, where you can find more details on the process as well as instructions on how to contact us.
If there are any more questions you may have that we have not answered here, we would love to hear from you. Kindly email us at email@example.com or fill in the Contact Us form, and we will get back to you as soon as possible!
Orders in Finland take approximately 2-7 working days. In the Nordics approximately 3-8 working days. In Europe, we use DHL Express which takes approximately 2-5 working days. You can read more from our Shipping Policy.
Shipping is free for all orders in Finland and in the Nordics. Shipping in Europe is 25€. You can ready more from our Shipping Policy.
You can cancel or change your order before it has been shipped. Please contact us at firstname.lastname@example.org. If the order has already been shipped, you can return the item within 30 days, you can find the instructions from our Returns & Refunds page.
Returns & Refunds
We have a guide on how to return a product from our Return Policy page. Please read through the information regarding our return and refund policy, and then contact us for a return request. We will give you further instructions and guidance on how to return a product.
We have a 30 day return or exchange policy, which means you have 30 days after receiving your jewellery to request a return or exchange. You can find more information from our Return Policy page.
Absolutely! We offer one free resizing for rings, within 30 days of purchasing the ring. This also includes the rhodium plating for white gold rings. The resizing process takes around 7-10 days, after which time we will ship your ring back to you. You can read more from our Ring Resizing page.